One of my first experiences with VTiger was to create a workflow. For those that do not know what that is, a workflow is a set of commands that lead to the excecution of a task. For some, this could be overwhelming but with some basic thinking this can be tackled without much problem. Something to keep in mind when working with workflows is that you should break down the problem into smaller problems. Next, check if there are any conditions that need to be met in order to execute the task in hand. Finally, explicitly specify what you want to want the workflow to do. All in all, workflows are a resource that can help facilitate the completion of tasks without the hassle.
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