Vtiger 7 (as viewed currently in Vtiger On Demand), has a tickets dashboard they call Support Insights. If you manage support via vtiger you will appreciate it. Here is a list of the dashboard tiles:
- Current Backlog
- Average Ticket Age
- # of Tickets Due in the Next Hour
- Backlog By Date graph
- Ticket Age graph
- SLA Performance graph
- Highest and least loaded agents
See screen shots below.
