An integration between Five9 and Vtiger is a nice way to evaluate each salespersons’ productivity.
How Do You Track the Agents Sales Productivity?
First, data from the lead vendor is posted to the client’s Vtiger and when it posts, it gets put into the Five9 dialer. Then, Five9 has dialing algorithms so when someone picks up the phone, the call gets rerouted to an agent.
Automatically, the call is logged under that agent. You then can view each sales agent’s log and know the agents outbound calls for leads. This allows you to compare sales productivity between agents.
Example:
For example, if Agent # 1 makes 100 calls and 5 sales while Agent # 2 makes 50 calls and 5 sales, you know Agent # 2 was more productive.
Contact us to learn more or for help with your Vtiger CRM!
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